Kaiwhakarite (HUB Administrator)

Ko wai mātou | About us

At Ngāti Toa, our work is not simply about us — it is about the people, whānau, and communities we serve. Ngāti Toa is a vibrant and influential iwi, grounded in our cultural identity and committed to enhancing the mana, wellbeing, and prosperity of our people. We are paddling our waka forward, leading meaningful change and strengthening the communities in which we live, work, and thrive.

Ko te tīmā | About the team

You will join a professional and supportive team dedicated to providing welcoming, responsive, and mana-enhancing support to rangatahi and whānau.

As a key first point of contact, you will help create a positive experience for visitors, service users, and kaimahi. This is an opportunity to contribute to a kaupapa-led environment where hospitality, care, and service excellence sit at the heart of the work.

Ko te tūranga mahi | About the role

As Administrator, you will provide high-quality coordination and front-line administration support across medical, dental, and community-based services.

Your key responsibilities will include:

·         Managing phone calls, mail, and email enquiries in a professional and timely manner.

·         Providing accurate information to service users, whānau, kaimahi, and visitors.

·         Booking new, follow-up, and urgent appointments across service areas.

·         Supporting triage of phone enquiries and directing people to the appropriate service or team member.

·         Maintaining appointment books, diaries, records, and daily reporting templates.

·         Supporting smooth day-to-day administration so services run efficiently and whānau receive the support they need.

Ko ngā wheako ōu | About you

You will bring strong administration experience, sound judgement, and a genuine commitment to serving people well.

You will be confident working in a busy environment and able to manage competing priorities with professionalism, care, and attention to detail. Your strengths will include:

·         Clear and respectful communication with a wide range of people.

·         Strong time management, organisation, and problem-solving skills.

·         Accurate record keeping and confidence using office systems.

·         A calm, welcoming, and solutions-focused approach.

·         Discretion, confidentiality, and respect for whānau-centred services.

·         A willingness to learn alongside Ngāti Toa and contribute to our kaupapa.

What will stand out is your care for the mahi and for the people we serve. The Rūnanga is a diverse and inclusive organisation, positioned to understand and support our communities, and you will be ready to give your best in areas that matter.

Ngā hua | What we offer

In return for your contribution, we can offer:

·         Work-life balance.

·         A modern environment with a friendly and supportive team.

·         Kaimahi-centred discounts across banking and wellbeing activities.

·         A commitment to professional development.

·         The opportunity to serve our iwi and community aspirations and be part of a bigger purpose.

Me pēhea te tono | How to apply

Excited? We are — because we are up to big things.

If this sounds like you, we would love to hear from you. For a confidential kōrero, please contact Latu To’omaga on 027 224 5311.

Application process options: Applications close 5pm on 29 July 2026